I recently read your post on this subject. I ordered the probiotics about a month ago, had it delivered in South Florida where the temperature and humidity are very high, and UPS trucks are NOT air conditioned. Unfortunately, there was NO ice pack in my package. That's the second time that happened. Please talk to someone who might be in charge at the shipping warehouse about this because I am not feeling too confident right now on the bottle I am using. It is probably ok? But I'm not 100 % confident.